Glossary

Key terms used in IZI-X CRM.

A

Account
Financial record tracking balances. Players have Gaming and Bonus accounts.

Audit Log
Record of all user actions in the system for tracking and compliance.

Automation Rule
Configured business logic that runs automatically based on triggers.

B

Balance
Funds available for purchases. See: Gaming Balance, Bonus Balance.

Bar Order
Food/drink order placed at or delivered to a gaming station.

Bonus Balance
Promotional credits that can be used for purchases.

C

Campaign
Push notification sent to a group of players.

Club
A physical gaming venue. Belongs to an organization.

Combo
Bundle of products and/or tariffs sold together.

Control Center
Main CRM dashboard for monitoring devices and sessions.

D

Device
Physical gaming equipment (PC, console, etc.).

Discount
Price reduction applied to products or tariffs.

G

Gaming Balance
Main player balance used for sessions and purchases.

O

Order
A purchase transaction containing products, tariffs, or combos.

Organization
Top-level business entity. Can have multiple clubs.

P

Permission
Authorization to perform specific actions in the CRM.

Player
End user/customer who uses club services.

Product
Physical item for sale (food, drink, merchandise).

Promotion
Special offer or marketing campaign.

R

Role
Set of permissions assigned to users.

S

Session
Gaming time period on one or more devices.

Subscription
Recurring payment for gaming time.

T

Tariff
Pricing plan for gaming time.

Transaction
Financial record of money movement.

U

User
CRM staff member (not a player).

W

Widget
Desktop overlay on gaming terminals.

Write-off
Inventory removal (damaged/expired goods).

Z

Zone
Physical area within a club grouping devices.